Returns & Exchanges
For online purchases, from astrid with will refund the purchase price of merchandise that is returned in its original condition and accompanied by original packaging.
You must inform from astrid with of your intention to return the merchandise within 14 days of the date of delivery by email to: firstname.lastname@example.org. You need to fill in the return slip and use the shipping slip provided with each shipment to return your purchase.
Refunds will be issued in after the merchandise have been logged in our warehouse as returned.
A return fee of 99 sek (20 € for international orders) will be withdrawn from your original payment when the refund is made. Note that we will not charge the return fee if you only wish to exchange size.
Please note, we are not able to hold any items at our warehouse for exchange. therefore, we are not able to guarantee that the model and size you wish to exchange to will still be available in stock once your return has been received and handled by our warehouse.
If the item you wish to exchange to is not available in stock, and there is nothing else to exchange to, we will process a refund and the return shipping fee will be charge accordingly. If you want to make sure you receive the item that you want, we would advise you to place a new order online and return your order for a refund. it is only possible to exchange to something in the same price range. if you want something that cost more than your original order, please place a new order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A return fee of 99 sek (20 € for international orders) will be withdrawn from your original payment when the refund is made.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.